Get in Touch With Us

This page explains how to contact the Casinos Not On Gamstop editorial team, what we can help with and, just as important, what we cannot. We are an independent research and comparison site. We are not a casino, so we cannot open, close or fix anything on a casino account.

Contact details were not supplied for this page at the time of writing (fact-check date: 29 September 2026). Please use the contact form or email link shown in the site header or footer, if one is displayed. We do not publish addresses we cannot verify.

What we can help with

• Corrections. If a bonus term, payment detail or licence statement on our pages looks out of date, tell us which page and which line. Casino terms change often, so reader reports are useful.
• Questions about our reviews. We can explain how a page was put together, what was checked and what remains unconfirmed.
• Explanations of terms. Wagering requirements, game contribution, maximum bonus bets, bonus cashout limits, KYC checks and withdrawal limits can all be confusing. We will point you to the relevant guidance.
• Feedback and topic suggestions. Tell us what you could not find, such as payment methods, live dealer games or sports betting rules.
• Business and editorial enquiries. Operators and partners can introduce themselves. Commission or sponsorship does not buy a higher position in our rankings.

What we cannot do

Because we do not run any casino, we cannot:

• Release a withdrawal, reverse a bonus decision or reopen a closed account.
• Act as a go-between in a dispute, or guarantee that a casino will respond.
• Remove you from GAMSTOP or shorten a GAMSTOP exclusion period. Only GAMSTOP handles that process.
• Recommend gambling as a way to make money or solve financial trouble.

If you have a problem with a casino

Start with the casino's own customer support and keep a written record. A sensible order is:

1. Save screenshots of the bonus terms, your transactions and any chat transcripts.
2. Contact the casino's support in writing, quoting your account details and the date of each payment or withdrawal request.
3. Use the casino's formal complaints procedure if support does not resolve it. Check its terms for time limits.
4. Look at the licence named in the casino's footer and find out whether that regulator or an approved dispute service accepts complaints.

Be aware that casinos not covered by GAMSTOP typically hold overseas licences rather than a UK Gambling Commission licence. Accepting British players is not the same as being authorised to serve them under Great Britain's rules, and UK Gambling Commission protections and its complaints route may not apply. Our page on trusted non GamStop casinos for UK readers explains the differences and what we check.

Support if gambling is causing harm

If gambling is affecting your finances, relationships or mood, please speak to someone independent. GamCare runs a free, confidential helpline and live chat for people in Great Britain. GAMSTOP lets you self-exclude from UK-licensed operators for a set period. Deposit and loss limits, and gambling blocking software, can add a further layer on your devices. If you have self-excluded, think carefully before using sites outside that scheme, as the exclusion exists to protect you.

You must be 18 or over to gamble. Please check current details on the official GamCare and GAMSTOP websites, as we cannot guarantee our summary is current.

What to include in your message

• The page address or title you are writing about.
• The specific statement you think is wrong or unclear, and any evidence such as a link to the casino's own terms.
• The date you saw the information.
• Your question in one or two sentences. Please do not send passwords, card numbers or identity documents.

What to expect from us

We read genuine corrections and feedback and update pages where the evidence supports it. We have not set a guaranteed reply time, and we cannot promise a personal response to every message. Where we cannot help with an account matter, we will try to point you to the right organisation.

Our reviews are based on research and verification of published casino information, not on our own deposits or withdrawals. If you have direct experience that differs, tell us. We treat that as an unconfirmed report until it can be checked.

A note on commercial links

Some links on Casinos Not On Gamstop may earn us a commission if you sign up with a casino. This does not decide which casinos are ranked or how they are rated. Bonus offers are casino advertising, and their conditions can change, so read the current terms before you deposit.